FAQ's

Frequently Asked Questions

1. What materials do you use for your artwork?

  • For my paintings I use a variety of watercolor paints such as Daniel Smith, Winsor and Newton, and Mijello Mission Gold. I almost exclusively use Arches watercolor paper, as I love the texture and vibrancy it produces. For my prints, I use high-quality archival watercolor paper that looks and feels like the real thing.

2. Can I request a custom painting or design?

  • Absolutely! I love creating custom pieces inspired by your ideas. Please contact me directly to discuss your vision and we can collaborate to bring it to life. You can visit my Ko-fi for more information: https://ko-fi.com/catillustrates/commissions

3. How are your products printed and manufactured?

  • I print most items in house, with high end printers using archival paper and inks. My frosted tumblers and totes are printed using a sublimation machine with special inks. For my enamel pins and charms, I use trusted manufacturers.

4. Do you offer framing options for your prints?

  • At this time, prints are shipped unframed to give you flexibility in choosing frames that best suit your decor. I recommend standard frame sizes for easy framing options.

5. What is your return and exchange policy?

  • Your satisfaction is important to me. If you are not completely satisfied with your purchase, please contact me within 14 days of receipt. I will work with you to resolve any issues, whether through a replacement, exchange, or refund.

6. How do you handle shipping and delivery?

  • Orders are typically processed within 1-3 business days. We offer various shipping options including standard and expedited shipping. International shipping is also available, with delivery times varying by destination.

7. Are your products environmentally friendly?

  • I strive to minimize environmental impact by using eco-friendly packaging materials whenever possible, and reduce my usage of extra plastic by recycling packaging materials. 

8. Can I wholesale your products in my store?

  • Yes, I offer wholesale opportunities for retailers interested in carrying my artwork and products. Please reach out to discuss wholesale pricing and terms.

9. Do you participate in art shows or conventions?

  • Yes, I participate in a few conventions and markets each year. Follow me on social media or subscribe to my newsletter to stay updated on upcoming events and new releases.

10. How can I stay updated on new collections and promotions?

  • Stay connected! I'm active on Twitter, TikTok, Instagram, and Threads. Or you could subscribe to my newsletter, and be the first to know about new collections, promotions, and exclusive offers.

11. Do you have a Patreon?

  • I do! You can visit it here: https://www.patreon.com/catnillustrates. I have a bunch of different tier packages available.